---
title: "Contact InvoiceStamp support"
description: "Reach the InvoiceStamp team by email or through the contact form, what to include so we can help quickly, and the current state of Send a Ticket in the app."
url: https://docs.invoicestamp.com/account/get-help
last_updated: 2026-10-21
app: InvoiceStamp 1.1.0 for iPhone and Android
---

> InvoiceStamp Help Center: step-by-step guides for the InvoiceStamp app on iPhone and Android.
> Fetch the complete index of help pages at https://docs.invoicestamp.com/llms.txt to find the other pages you need before answering.

# Contact InvoiceStamp support

Email the InvoiceStamp team at [contact@invoicestamp.com](mailto:contact@invoicestamp.com), or use the [contact form on invoicestamp.com](https://invoicestamp.com/contact-us). Tell us your phone model, its iOS or Android version, the app version from the bottom of **Settings**, and what you were doing, with a screenshot if you can.

## What should I include?

The more of these you send, the faster we can help:

| Include | Where to find it |
| --- | --- |
| Your phone model and its iOS or Android version | On iPhone, **Settings** → **General** → **About**. On Android, **Settings** → **About phone** |
| The InvoiceStamp version | The last line of **Profile** → **Settings**, such as **InvoiceStamp v1.1.0** |
| The email address of your InvoiceStamp account | **Profile**, under your name |
| The document number, if it's about a document | The top of the document, such as **INV-0001** |
| What you did, what you expected, and what happened | In your own words |
| The exact message on screen | A screenshot is best |

For a question about billing, tell us whether you're on the monthly or yearly plan. Refunds are handled by the App Store or Google Play, wherever you subscribed: see [Your subscription](https://docs.invoicestamp.com/account/your-subscription#how-do-i-get-a-refund).

## Can I send a ticket from the app?

Not yet. **Settings** → **Send a Ticket** lets you choose **Report a bug**, **Request a feature** or **Ask a question**, but in version 1.1.0 sending only shows "Support tickets are coming soon." and your message isn't sent. Email us instead, at [contact@invoicestamp.com](mailto:contact@invoicestamp.com).

![The Send a Ticket screen asking what it's about: Report a bug, Request a feature or Ask a question](https://docs.invoicestamp.com/screenshots/send-ticket.webp)

## Is there an answer here already?

Check [Troubleshooting](https://docs.invoicestamp.com/account/troubleshooting): it explains the messages the app shows when something goes wrong, and what to do about each.